ADEUSI PEACE GRACE
Customer Service & Social Media Specialist
Lagos, NG.About
Highly dedicated Customer Service and Social Media Specialist with over 3 years of experience in enhancing customer satisfaction and driving digital engagement. Proven ability to resolve complex technical issues, manage high-volume support, and implement effective content strategies across diverse platforms. Adept at leveraging CRM tools like Salesforce, Zendesk, and HubSpot to deliver exceptional service and measurable results in fast-paced environments.
Work
Aidanna
|Remote Customer Service & Technical Support Representative
Remote, Lagos, Nigeria
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Summary
Currently managing high-volume inbound and outbound inquiries for U.S.-based customers while efficiently resolving technical issues and maintaining comprehensive CRM records.
Highlights
Managed high-volume inbound and outbound inquiries for U.S.-based customers, ensuring comprehensive support and timely resolution of diverse issues.
Efficiently resolved complex technical issues, significantly reducing repeat contacts and enhancing overall user experience through proactive solutions.
Maintained meticulous records within CRM systems, including Salesforce, Zendesk, and HubSpot, and accurately escalated critical issues to ensure prompt resolution.
Contributed to team development by assisting in the onboarding and training of new agents, leading to improved overall team performance and service quality.
TMARV Support
|Customer Service & Social Media Specialist
Remote, Lagos, Nigeria
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Summary
Provided comprehensive customer support across multiple channels and significantly enhanced social media engagement and brand reputation.
Highlights
Achieved a 90% resolution rate for customer issues within 24 hours across diverse communication channels, ensuring high customer satisfaction.
Drove a 20% increase in social media engagement by implementing strategic content plans and community management initiatives.
Successfully managed and mitigated reputational risks during high-pressure situations, safeguarding brand integrity and public perception.
RHMS Technology
|Customer Service Representative & Social Media Manager
Remote, Lagos, Nigeria
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Summary
Delivered exceptional customer satisfaction through efficient issue resolution and significantly expanded the company's social media presence.
Highlights
Consistently achieved a 95% customer satisfaction rate by implementing efficient and empathetic issue resolution strategies.
Processed a high volume of orders, refunds, and customer inquiries with meticulous accuracy, minimizing errors and enhancing operational efficiency.
Grew the TikTok audience by 25% within 6 months through engaging content creation and targeted digital marketing strategies.
Grace Collection
|Customer Support & Digital Marketer
Remote, Lagos, Nigeria
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Summary
Elevated customer satisfaction through rapid response and resolution while boosting website traffic via targeted digital marketing campaigns.
Highlights
Elevated customer satisfaction to 90% by ensuring rapid response times and effective resolution of customer inquiries.
Drove a 30% increase in website traffic by executing successful email marketing and social media campaigns.
Managed daily customer interactions across various channels, building strong relationships and fostering brand loyalty.
Education
Ekiti State University
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B.Sc.
Biochemistry
Languages
English
French
Yoruba
Certificates
NYSC
Issued By
Nigerian Government
Chartered Institute of Human Resource Management
Issued By
Chartered Institute of Human Resource Management
HubSpot Digital Marketing
Issued By
HubSpot
Customer Service Relations
Issued By
N/A
Skills
Customer Support
Phone, Email, Chat.
CRM Tools
Salesforce, Zendesk, HubSpot.